Shipping Policy (Risk-Limiting / Courier-Neutral)

Our procedures for getting your order to you.

1. Processing & Fulfillment

Orders are typically processed within 3–5 business days, excluding weekends and public holidays. Processing timelines are estimates and may vary due to craftsmanship requirements or order volume.

We reserve the right to extend processing time without prior notice.

2. Shipping Responsibility

Once an order is handed over to the shipping carrier:

  • Ownership and transit risk transfer to the customer.
  • We are not responsible for courier delays, loss, or mishandling.
  • Customers are responsible for providing accurate shipping details.

3. Delivery & Tracking

Tracking details are shared once available. Delivery estimates are not guaranteed.

Orders undelivered due to incorrect address, refusal, or unavailability are not eligible for refund or replacement.